Cake Guide

When should I place my specialty cake order?

We recommend submitting your inquiry at least 3 weeks before your desired pickup or event date. This allows ample time to discuss design ideas, pricing, and customization options.

All specialty cake orders must be finalized and deposits received no later than 1 week prior to the order date.

How much does a Bredenbeck’s custom cake cost?

Custom cake pricing varies depending on size, flavors, design complexity, decorative details, and special requests. Our team is happy to provide a personalized quote once we discuss your order.

How to Travel with a Specialty Cake

For the safest transport, always place your cake on a flat, level surface such as the floor of the passenger seat or the flat area of your trunk. Avoid placing cakes on car seats, as the angle can cause shifting or damage during travel.

We also recommend driving carefully, avoiding sudden stops or sharp turns, and keeping your vehicle cool during transport.

How to Store Your Specialty Cake

For the best taste and texture, specialty cakes should be stored at room temperature prior to serving unless otherwise noted on your order form or packaging stickers.

Keep the cake in a cool, dry area away from direct sunlight or heat sources. Refrigeration is not recommended for most specialty cakes, as it can dry out the cake and affect the decorations and icing.

Should my specialty cake be refrigerated?

Unless otherwise specified for your order, we do not recommend refrigerating specialty cakes. Cakes decorated with fondant should not be refrigerated, as moisture and condensation may damage the finish and decorations.

Additionally, we do not recommend refrigerated fillings, icings, or decorations for fondant-covered cakes.

Do you offer delivery?

Yes! Delivery is available for all orders.

Please note:

• A minimum of 48 hours’ notice is required for delivery orders
• Delivery fees are based on round-trip time and mileage
• Local delivery starts at $15.00 for standard orders or $35 for tiered cake orders
• Delivery hours are available 6 days a week from 9:00 AM – 4:00 PM
• All deliveries are scheduled within a 2-hour delivery window

Nut Allergy Information

While we offer products made without nuts, Bredenbeck’s Bakery is not a nut-free facility. Customers with severe nut allergies are encouraged to seek a dedicated nut-free bakery to minimize the risk of cross-contact.

Gluten-Free, Dairy-Free & Egg-Free Options

We offer select gluten-free, dairy-free, and egg-free products. At this time, we are unable to offer cakes that are both gluten-free and dairy-free.

We kindly request at least 72 hours’ notice for all allergy-friendly orders.

Celiac Disease Notice

Although we offer gluten-free products, our bakery is not a certified gluten-free facility. Customers with Celiac disease or severe gluten sensitivities should consider a dedicated gluten-free bakery to reduce the risk of cross-contact.

Return, Reschedule & Cancellation Policy

Returns

Our goal is for every customer to be completely satisfied with their purchase. Once an order leaves the bakery, it becomes the responsibility of the customer.

If you experience any concerns with your order, please contact us immediately. Our management team will review each situation individually and work toward a timely resolution.

Due to the handcrafted nature of our products, cash refunds are not available. Depending on the situation, we may offer corrections, replacements, or store credit toward a future purchase.

Rescheduling

We require at least 2 weeks’ notice to reschedule an order. Please note that rescheduled dates are subject to availability based on our current schedule and order volume.

Cancellations

Orders canceled within 4 days of the scheduled pickup or event date are non-refundable.

Orders canceled within 2 weeks of the scheduled order date are subject to a $50 cancellation fee.

Any approved refunds will be issued as store credit.